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Employee Benefits Administration Outsourcing

Lower the cost of employee benefits administration without compromising service or quality. Meet the growing demand for innovative solutions in staff augmentation with Proview Global.

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Commitment To Customer Satisfaction

With PvG, you will find a reliable partner who is committed to the satisfaction of its customers as well as that of its employees. 

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NPS Score

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Client Retention

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Client Satisfaction

  • Low Attrition Rate
  • High Employee Satisfaction Year-On-Year
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Quality And Security You Can Trust

ISO 9001:2015 – Alignment of internal processes which lead to continual improvement (communication, planning, and administration workflow).  

ISO 27001:2013 – A systematic approach to managing sensitive information and minimizing risk exposure through enforcement of information security controls. 

ISAE 3402 – Independent examination under an internationally recognized standard to ensure efficacy of control activities, and lead to better internal control and improvement in process execution. 

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Why Choose ProView Global (PvG)

Core Experience

30+ Years in EE Benefits
17 Years EE Benefits BPO
700+ Unique Tasks in EE Benefits

Talent

Low Attrition
600+ EE benefits-trained FTEs
99% Consistent Quality Scores

Satisfied Clients

100% Net Promoter Score
100% Satisfied, 93% Extremely
99% Client Retention Rate

Certifications

ISO 9001 Quality
ISO 27001 Information Security
SOC 2 Annual Audits
3rd Party Annual Vulnerability Testing
Follows DR Standards of ISO 27031

Our Solutions

We know benefits. We can help. 

We will build a trained team of employee benefits administration associates dedicated only to you and your clients. Your own team, your own rules, your technology.

Benefits Enrollment Technology Configuration and EDI Support

  • Configuration of your enrollment and administration system 
  • Creation and running of unit and system test scripts 
  • Maintenance and annual renewal set-up 
  • Pre-EDI production enrollment set-up 
  • Creation, review, and audit of enrollment data exchanged transactions, as well as their error reports 
  • Ongoing EDI enrollment transactions 

Premium Billing and Reconciliation

  • Audit of monthly insurance carrier invoices to ensure accuracy of enrollment and premium rates 
  • Monitoring of premium debits and/or credits for retroactive adjustments 
  • Calculation of actual premiums due based on current enrollment and retroactive adjustments 
  • Creation of monthly consolidated invoice statement/s 
  • Reconciliation of monthly insurance carrier invoices 

Eligibility and Life Events Administration

  • Electronic creation and processing of enrollment and eligibility forms 
  • Dependent eligibility verification audits 
  • Employee notification and monitoring of employee and dependent online enrollment 
  • Paperless submission of enrollment data to the company’s insurance carriers and vendors 
  • Employee notification and monitoring of employee and dependent online enrollment 
  • Managing benefits eligibility changes through updating of employee online enrollment records 

FSA and COBRA Administration Support

  • Electronic enrollment processing 
  • Claims adjudication, debit card transactions processing 
  • Employer and plan system configuration 
  • COBRA Qualifying Event processing 
  • Production of General Rights Notices, Specific Rights Notices, Election Notices, and other required COBRA Notices 

Dependent Verification

  • Annual or year-round 
  • Administration of full notification and verification of submitted documents 
  • Reporting of results and/or up to disposition of final outcome 

ACA Data Management

  • Scrubbing and compiling data from multiple, unrelated data sources 
  • ACA data audits to ensure compliance with ACA codes and rules 
  • Creation of ACA reports based on client file specifications 

Broker Renewal and Quotations Support

  • RFP, renewal and marketing support workflow 
  • Transferring carrier quotes to spreadsheets and presentation templates 
  • Production of monthly health claims data reports (from insurance carrier websites)  
  • Creation of benchmarking reports 
  • Production of periodic reports and financial forecasts based on plan actual claims reports from carriers 

Benchmarking and Agency System Management

  • Annual and year-round updating and maintenance of broker agency system 
  • Population of benchmarking database/s  
  • Creation of benchmarking reports as part of renewal process 
  • Production of periodic benchmarking reports 
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You can be who you are. Join our smart, diverse team of professionals.

We are creative, driven, and talented.
We work hard and have fun.
We CARE about our work and each other.
We value diversity.
We support being who you are.

If we ticked all your boxes, join our awesomely diverse team by sending your resume to careers@proviewglobal.com
Join Our Team
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5/5
Client for 3 Years
“PvG has improved our process by 85%. We launched the partnership and projected time and effectiveness savings at 75-85% once fully transitioned. The final results reflect close to 85% savings (hours) along with improved accuracy and deliverables.”
5/5
Client of 14 Years
“This team is just excellent. They are always willing to go above and beyond. They are a pleasure to work with and communicate extremely well. I work with vendors and in my experience, PvG is of the absolute highest quality.”
5/5
Client of 2 Years 
“Great Service! Great Quality! Great Timeliness! What more could you want?”
5/5
Client of 10 years 
“We run a volume driven business. Without PvG’s efforts we wouldn’t have a shot at being successful. PvG is a key part of our team, and on top of doing great work they are great communicators and extremely thorough.”
  • Insurance Brokers
  • COBRA Administrators
  • FSA Administrators
  • HR Technology Companies

PvG Latest Highlights

Learn more about recent industry news bits, our corporate updates, and educational papers for your reading.  

View More Highlights

ProView Global Achieves Exceptional 85% Net Promoter Score, Significantly Outpacing Industry Average for 5 Years In A Row

Newport Beach, California and Pasig City, Philippines November 30, 2024 – ProView Global (PvG), a
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PvG Retains High Client Satisfaction and NPS Scores

Newport Beach, California September 6, 2023 – ProView Global (PvG), a pioneer and leading provider
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Philippines, One of the Top BPO Destinations in the World

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Businesses that deal with sensitive data processes and information storage functions can outsource their data
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PvG Scores 100% in the 2021 Client Satisfaction Survey

Newport Beach, California March 20, 2022 – ProView Global (PvG), a pioneer and leading provider
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PvG Continues Streak of High Client Satisfaction and NPS Scores

Newport Beach, California Jan 30, 2023 – ProView Global (PvG), a pioneer and leading provider
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ProView Global (PvG) Earns High Marks from Customer Satisfaction Survey

Newport Beach, California Jan 15, 2021 – ProView Global (PvG), a leading pioneer in providing
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View More Highlights

PvG builds and operates customized captive operational teams for US employee benefits, HR, and insurance industry organizations with very little risk.

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Contact Us
ProView Global (PvG) PHILIPPINES
  • 27th Floor Hanston Square, 17 San Miguel Avenue, Ortigas Center, Pasig City, Philippines 1605
  • 10th Floor Eton Centris Cyberpod 5, ETON Loop A, Diliman, Quezon City, Philippines 1101
  • (632) 8 477-8720
  • sales@proviewglobal.com
For career opportunities, send your CV to:
ProView Global (PvG) US Headquarters
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